fbb77's Privacy Policy
This policy provides a full explanation of how your personal information is collected, where it is stored, and how it is kept secure.
Introduction & Scope
Introduction
fbb77 ("Platform", "we", "our") operates a safe and reliable online betting and gaming service for users in Bangladesh. This privacy policy explains what information we collect when you use our website, create an account, or use our services, how we use that information, and what steps we take to protect your privacy.
This policy applies to all fbb77 services, subpages, and digital channels. By using our platform, you are considered to have agreed to the terms of this policy. If you do not agree with any term in this policy, please refrain from using our services.
This policy applies only to fbb77's own services. Third-party websites or services are governed by their own separate privacy policies, and fbb77 bears no responsibility in that regard.
What Information We Collect
Information You Provide Directly
When you create an account on fbb77 or use our services, we collect the following information:
- Full name and date of birth (for age verification — only users aged 21 or above are approved for an account)
- Email address and mobile number
- Residential address and national identity details (for KYC verification)
- Payment information: bKash, Nagad, Rocket, or bank account details
- Account password (stored in encrypted form — never readable in plain text)
- Records of communication with our support team
Automatically Collected Information
When you visit our website, our system automatically collects certain technical information:
- IP address and device identifier information
- Browser type, version, and operating system
- Page visit times, session duration, and navigation patterns
- Information obtained from cookies and similar tracking technologies
- Referral source (where you came from before reaching our site)
Transaction & Gaming Information
To maintain service quality and ensure transparency in financial transactions, we also record the following information:
- Deposit and withdrawal amounts, dates, and methods
- Betting history and game play records
- Details of bonus and promotion usage
- VIP level and reward points information
Purpose of Information Use
Primary Purposes
fbb77 uses collected information only for defined and legitimate purposes. The primary purposes are outlined below:
Account Verification & Management: Confirming your identity, verifying age (users aged 21+ only), and keeping your account secure.
Financial Transaction Processing: Completing deposits and withdrawals securely via bKash, Nagad, Rocket, or bank transfer.
Fraud Prevention & Security: Detecting suspicious activity, protecting accounts, and preventing money laundering.
Customer Support: Resolving your issues and reviewing complaints via 24/7 live chat and email.
Service Improvement: Analysing user experience to improve the quality of our platform.
Communication & Notifications: Sending important updates, security alerts, and account-related information.
Responsible Gaming: Monitoring play patterns to provide support where needed and keeping self-exclusion features active.
Information Sharing Policy
Sharing Information with Third Parties
fbb77 never sells your personal information for commercial purposes or shares it with third parties without authorisation. Information may be shared in the following limited circumstances:
- Payment Processors: Necessary financial information is shared with bKash, Nagad, Rocket, and approved banking partners to complete transactions.
- Technology Service Providers: Contracted providers of hosting, database management, and security services may access limited information.
- Legal Obligations: Information may need to be disclosed as part of a court order, government directive, or legal process.
- Fraud Prevention: Necessary information may be shared with authorised security agencies to detect fraud or illegal activity.
Any sharing of information with third parties is done on a contractual basis, and those parties are required to comply with our privacy standards.
Information Security Measures
Technical Security
fbb77 uses industry-standard technology to protect your information:
- SSL (Secure Socket Layer) encryption — fully secure during data transfer
- Password hashing — your password is never stored in plain text
- Firewalls and intrusion detection systems
- Regular security audits and testing
- Two-Factor Authentication feature
Administrative Security
Alongside technical security, strict measures are also in place at the administrative level:
- Only authorised staff may access personal information
- Information access is logged and reviewed regularly
- All staff receive privacy training
- A rapid response plan is in place for detecting data breaches
Steps in the Event of a Security Breach
If a data breach occurs that may affect your information, fbb77 will notify you as quickly as possible in accordance with applicable legal obligations. We will assess the extent of the damage, take the necessary corrective steps, and put measures in place to prevent such an incident from happening again.
Cookies & Tracking Technology
Use of Cookies
Cookies are small text files that our website stores in your browser. fbb77 uses cookies for the following reasons:
- Essential Cookies: Keeping your login session active and ensuring the basic functionality of the site.
- Functionality Cookies: Remembering your preferences and settings, such as language preference.
- Analytics Cookies: Analysing site usage to improve services.
- Security Cookies: Helping to prevent fraud and unauthorised access.
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may limit some functionality of the site.
Data Retention Period
How Long Information Is Retained
fbb77 retains your information only for as long as necessary. Generally:
- Active Accounts: Information is retained for as long as your account remains active.
- Closed Accounts: Even after an account is closed, financial records and KYC information are retained for the period required by legal obligations.
- Transaction Records: Financial transaction information may be retained long-term for audit and legal purposes.
- Support Records: Customer service communications are retained for a limited period to ensure service quality.
Once the designated period has ended, personal information is securely deleted or anonymised so that the individual can no longer be identified.
Your Rights
Rights Regarding Personal Information
As a fbb77 user, you have the following rights over your own personal information:
Right to Access: You may request to know what information we have collected about you and how it is being used.
Right to Rectification: If any of your information is incorrect, you may request that it be corrected.
Right to Erasure: In certain circumstances you may request that your information be deleted, though this may be limited where legal obligations apply.
Right to Object to Processing: In certain cases you may object to the processing of your information.
Right to Data Portability: You may request to receive your information in a readable format.
To exercise any of the above rights, contact us at: [email protected] — we provide support in Bengali and English 24/7.
Protection of Minors
Information of Those Under 21
fbb77 strictly provides services only to those aged 21 or above. We do not knowingly collect or store personal information from any minor.
If it comes to our attention that a minor has created an account or provided information, we will immediately close that account and delete the associated information. If a parent or guardian believes their child has registered on our platform, please contact us at [email protected].
Policy Changes & Updates
Policy Revision Process
fbb77 may review and update this privacy policy from time to time. Changes to the policy may arise due to expansion of service scope, changes in legal requirements, or technological developments.
For any significant changes, we will notify you by email or via a notice on the website. Continued use of the platform after changes have been made will be considered acceptance of the updated policy. We therefore recommend reviewing this policy regularly.
The "Last Updated" date shown at the top of the page will always indicate the date of the most recent revision.
Contact Us
Privacy Enquiries
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us:
Email: [email protected]
Live Chat: Available 24/7 via the website — support in Bengali and English.
We try to respond to all privacy-related requests as quickly as possible. Protecting your information is our highest priority.
Related Policies
In addition to this privacy policy, we recommend reading our other policies:
- Terms & Conditions — Full terms of service use
- Responsible Gaming — Healthy gaming habits and self-help tools
- About Us — fbb77's identity and mission